Working with Mark Rafferty Solutions and their team of skilled engineers is always a positive experience, from installing. new equipment to maintaining our existing fleet of customers with brands like BWT, La Marzocco, Puq Press and Mahlkönig, their professionalism and expertise are second to none

Throughout my coffee career — from roasting in the early days to becoming Head of Coffee for a national company and now running Behind the Label — I’ve worked with all kinds of service providers, but few stand out like Mark Rafferty Solutions.

Their professionalism is absolutely world-class. What really impresses me is not just their attention to detail, but their deep knowledge of the coffee industry and the equipment that powers it.

Absolutely blown away by the incredible service from Mark Rafferty Solutions. After running into unexpected issues with our coffee machine earlier in the day, we reached out in desperation and despite having never met us before, Mark personally came to the rescue on a Saturday night. He spent over two hours with us, not only diagnosing the problem but going above and beyond by providing us with a replacement coffee machine & filter on the spot and fitting it for us there and then.